You may return most new, unopened items within 7 days of delivery for a full refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply email us with your order details and inform us what you would like us to do, if you would like a replacement or refund. We will reply with 24 hours unless it is during our peak season time.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
GLOBAL DIRECT accepts payments via PayPal and Credit Card payments.
GLOBAL DIRECT normally send to billing addresses but if you wish to change an address then please email it to customer services on firstname.lastname@example.org
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
We have no guarantee of stock availability. If we are unable to fulfill your order, we will cancel and/or refund any unavailable items and we will do our best to let you know as soon as possible.
All product descriptions are estimations but all problems will be considered for refund. If the item does not match the item received a full refund or replacement will be issued as soon as GLOBAL DIRECT receives the item back.
GLOBAL DIRECT reserves the right to refuse any order.
How Are My Items Delivered?
LOCAL: Your items are sent using general post office parcel service.
International: Your items are sent either by EMS or your preferred International carrier (Fedex/DHL)
How to contact us (Monday – Friday 9am – 5pm)
Call us: 758 485-1309/ 758 287 4455
Address: P.O. Box 570, Castries, Saint Lucia
Exchanges and Refunds
Should you wish to exchange or return any products you may have purchased from our website. Please return your item(s) unworn and in an unmarked condition within 7 days from the date of receiving the product, enclosing a copy of your invoice. Please email us and we will provide you with a direct address.
Please send the bags via a guaranteed delivery service, such as EMS, as we cannot be held liable for any goods lost in transit to us. Please state whether an exchange or refund is required along with your details. Once your goods are accepted back into stock you will be issued with an exchange or refund. We regret postage and packaging cannot be refunded.
We recommend you use a recorded delivery service for your own protection. You will be responsible for the postage fees to return the goods unless the item is faulty. We cannot accept liability for an item lost or damaged in transit. This returns policy does not affect your statutory rights.
Please note that we are unable to accept the return of goods in person to our office address.
This policy covers all users who register to use the globaldirectslu.com website. It is not necessary to register in order to gain access to the searching facilities of the site, but we may restrict access to certain areas.
The www.globaldirectslu.com website is operated by GLOBAL DIRECT. We are committed to protecting your privacy when you are using our online services. To protect your privacy, we apply five principles which you can read about below.
Principle 1 – Notice
During our registration process, we ask for personal information which both identifies you and enables us to communicate with you.
To help us prevent fraud, please be aware that we may make searches about you at credit reference agencies for the purpose of verifying your identity. These agencies will supply us with information, including information from the Electoral Register. The fact that we have requested an identity check is recorded by these agencies, though be assured that the searches will not be seen, or used by lenders to assess your ability to obtain credit.
We will use the information you provide only for the following purposes:
• To send updates regarding the status of your orders
• To send you newsletters and details of offers and promotions in which we believe you will be interested
• To improve the content, design and layout of the GLOBAL DIRECT website and to facilitate knowledge management
• To understand the interests and buying behavior of our registered users
• To perform other such general marketing and promotional activities focused on our products and services. We may also register you for our other services which we feel may be useful or of interest to you
• Very occasionally, GLOBAL DIRECT may share your details with carefully selected third parties. However, if your communication preferences show that you have chosen NOT to receive information from third parties, then of course your details will not be shared.
• You can edit your communications preferences at any time via the ‘my account’ section of our website
Other links within this site to other websites or framed third party sites within GLOBAL DIRECT are not covered by this policy. We may continue to use your personal information for a period after you cease being a registered user.
Principle 2 – Consent and Choice
If you choose not to register or not provide personal information, you may still visit the hajj safe website but you will not be able to access the restricted areas available to registered users. By completing the registration process, you accept the Terms and Conditions described and consent to our using your information accordingly.
Principle 3 – Access
We have provided an administration service (your account) where you can review your personal information at any time to ensure it is correct and current. You will be able to update, correct, change or delete inaccurate details. You may also change your choice of opting in or out of marketing and promotional activities, although you may continue to receive mailings for a short period while your change is being processed. You have the right to ask for a copy of your personal information on payment of a small fee.
Principle 4 – Security
We have taken appropriate measures to ensure that your personal information is not unlawfully processed. GLOBAL DIRECT uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including “firewalls” and Secure Socket Layers. GLOBAL DIRECT treats data as an asset that must be protected against loss and unauthorized access. However, no information transferred over the Internet or wireless network can be guaranteed to be completely secure. We employ many different security techniques to protect such data from unauthorised access by users inside and outside the company. We will not be transferring your personal information outside of the European Economic Area unless otherwise specifically advised.
Principle 4.1 – Cookies
Our website creates a single cookie on your machine containing session and state information. The information within this cookie does not include any personal or financial information. Our website requires cookies to be enabled in the web browser and in any third party security programs to allow tasks such as registering, logging in, buying items or accessing accounts. Please be aware that should cookies be disabled or blocked by third party software, many of the features of the website will be impaired or unavailable. For general information regarding cookies, please visit http://en.wikipedia.org/wiki/HTTP_cookie
Principle 5 – Minors
The GLOBAL DIRECT website is not intended for children and we ask that no-one under the age of 18 submits personal information to us or uses the site without supervision of a parent or guardian.
Principle 6 – Deletion of your Personal Data
We are unable to delete your GLOBAL DIRECT account information containing your personal information for a period of 6 years from the date of your last interaction with us (this could be a sales transaction, a return, or some other interaction with hajj safe via our Customer Services team or our online tools). This is because we may need to access historical information for business reporting purposes. Please note however, that at any point in time you may opt in or out of marketing communications via the ‘your account’ section of this website.
Changes to this policy